YourFordCentre Careers
Trainee Service Advisor
Your Ford Centre are a family-owned Group of Ford Dealerships located in Fife, the Lothians and the Scottish borders. We are looking for an enthusiastic and motivated Trainee Service Advisor to join us at Kirkcaldy Ford Centre.
Our Trainee Service Advisors are responsible for delivering and maintaining a fantastic experience for all our aftersales customers.
The ability to work under pressure and meet deadlines is essential, whilst adhering to Manufacture programs and standards.
Previous Ford experience would be an advantage but not essential.
Maintaining our five star level of customer service is the cornerstone of our business. We are looking for an individual to continue to build on our already winning formula and have the right skill set to ensure we have the best possible team going forward.
Essential skills
- Experience in a selling/customer service environment.
- Strong communication and influencing skills.
- A high level of accuracy and the ability to multi-task within a busy environment.
- Strong attention to detail.
- The ability to work both in a team and independently.
- Computer literacy and knowledge of using IT systems and various motor industry applications.
- Demonstrate extensive knowledge of service department process
- Ability to handle sensitive and confidential information
- A full UK driving licence.
Day-to-day duties
- Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.
- Liaising with the workshop to ensure that customer requirements are fulfilled and communicated accurately.
- Following the company’s digital journey from booking in a customer to creating their invoice for payment.
- Explaining fully to customers any faults or repairs found on their vehicle and providing them with clear and accurate solutions.
- Treating any dissatisfied customers with empathy and understanding and having the confidence to take a positive approach in finding solutions.
- Maintaining knowledge of aftersales products and services, and upselling where appropriate.
- Making sure the customer database is updated and accurate at all times.
The successful candidate will benefit from excellent working conditions, including training and support and a competitive rate of pay. You will have the opportunity to work with one of the world’s most prestigious and technologically advanced car manufacturers and for a family run company who value their employees, hence a great staff retention.
Kirkcaldy Ford Centre are a proud equal opportunities employer that values diversity at every level of our business. Inclusion and Diversity are fundamental to our culture and values, fostering an innovative, collaborative and fast paced work environment that means we can build a better future for our colleagues and our customers.
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